讀後心得

A consumer from Hubei ordered socks for 13.9 yuan on an online shopping platform. The seller claimed "buy 3, get 3 free," but in reality, the consumer only received 3 pairs. Customer service explained that it meant a total of 3 pairs, not an additional gift, which sparked heated discussions among netizens, who believe the seller's promotion is misleading. In recent years, many e-commerce sellers have used low prices and value-packed deals for promotions, leading consumers to often feel cheated upon receiving their goods. Experts suggest strengthening regulations to combat unfair promotional practices, and remind consumers to carefully verify product information and keep transaction records to protect their rights.

Recently, a consumer in Hubei Province, China, spent 13.9 yuan (about 63 New Taiwan dollars) to purchase a set of socks from an online store, which claimed "buy 3 get 3 free." However, upon receiving the goods, they found only 3 pairs of socks. Customer service explained that "buy 3 get 3" means sending a total of 3 pairs, not an additional 3 pairs, and stated, "Our single socks are very thick; 1 pair is equivalent to 2 pairs." This incident sparked widespread discussion, with many netizens criticizing the seller's "game of words and images."

According to reports, Li Ke, a resident of Wuhan City in Hubei Province, purchased a set of socks during the initial year, when the product name stated "buy 3 get 3 free," and the product images displayed 6 pairs of socks, with a small note next to it also stating "buy 3 get 3 free." After receiving the product, Li Ke expressed confusion and inquired with customer service, which then further explained that only 3 pairs would actually be sent, and the small text next to the product image indicated "buy 3 pairs, send 3 pairs (quality exceeds) 6 pairs."

Nowadays, on e-commerce platforms, some sellers often attract consumers with low prices and super value combinations, but consumers only realize that the actual situation does not match the promotion after receiving the goods, leading many into consumer traps. For example, in February of this year, a university student named Wu Xin from Linyi, Shandong Province, found that the mechanical keyboard he purchased malfunctioned after 3 months of use, and when he contacted customer service, he was told that the warranty period had expired and he would have to bear the repair costs himself.

Industry insiders suggest that non-compliant products should be taken down or adjusted, and that platforms should strengthen special inspections and governance, as well as enhance technological upgrades and manual inspections, while severely cracking down on pricing violations. Consumers should carefully verify information when purchasing products, resist the temptation of low prices, and retain proof such as product information, promotional offer screenshots, payment information, and chat records for future rights protection.