讀後心得

After the pandemic, the tourism and hospitality market in Taipei has shown signs of recovery, and hotel operators hold an optimistic outlook for 2025. However, they also face five major challenges: labor shortages, rising inflationary costs of ingredients and energy, competition from new hotels, adapting to regulatory changes, and the impact of cross-strait relations on travel willingness. The labor shortage issue is the most severe, and operators are actively recruiting and supplementing their workforce. For example, the The Landis Taipei Hotel has partnered with colleges to create training programs and promote the retention of middle-aged and older employees. The Lion Travel Group emphasizes diversity and inclusion by hiring workers of different ages and backgrounds, while the Regent Taipei offers retention plans and simplifies the job application process for middle-aged job seekers. With the opening of new hotels, market competition will intensify.

After the pandemic, the tourism and hospitality market is rapidly recovering, and the tourist hotels in Taipei are optimistic about the market prospects after 2025. However, while they are hopeful, they are also concerned about potential challenges. Surveys indicate that hotels in Taipei will face five major challenges in 2025, including a severe labor shortage, rising food and material costs due to inflation and increasing energy costs, intense competition brought by the continuous opening of new hotels, difficulties in adapting to new regulations, and the impact of cooling cross-strait relations on foreign tourists' willingness to travel to Taiwan. Among these, the most pressing challenge for operators is the labor shortage problem. In order to address the labor issue, hotels are not only continuing recruitment but also actively seeking measures to supplement their workforce.

• The Silks Hotel Group collaborates with universities to establish specialized programs, integrating vocational education to provide more resources, while also promoting policies for retaining middle-aged and older employees and encouraging new residents to join the service workforce.
• Foreign students can intern in Taiwan's hotel industry.
• The Leofoo Tourism Group focuses on "DEI Diversity and Inclusion," hiring multinational employees and middle-aged or re-employment women, and offers flexible working hour benefits.
• To support employees with physical and mental disabilities, they have constructed a hearing-impaired team, providing one-on-one guidance and teaching through sign language leaders.
• The Regent Taipei has launched an attractive retention program for talent, simplifying the workflow for senior job seekers or middle-aged applicants, and supplementing the workforce through outsourcing companies.
• Employees are encouraged to learn second skills to enhance flexibility in cross-departmental support.

As new hotels continue to open, the market supply of guest rooms will increase, which will inevitably trigger price competition.

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